Appointment & Cancellation Policy

To secure certain appointments at Austral Dental Care, we may require a valid credit or debit card at the time of booking.

Your card details are stored securely within our practice management system. Please note that no payment is taken at the time of booking, unless a deposit has been requested.

For selected appointments, including but not limited to longer appointments, specialist consultations, dental implant consultations, Invisalign consultations, sedation appointments, or appointments where materials or laboratory work are prepared in advance, a deposit may be required. Any deposit paid will be applied towards the cost of your treatment.

If you are running late, please contact our team as soon as possible.

We will always do our best to accommodate you; however, arriving late may reduce the time available for your appointment or require it to be rescheduled if there is insufficient time to complete your treatment safely.

If you have not arrived at your scheduled appointment time, our reception team will attempt to contact you. If we are unable to reach you and you do not attend your appointment, it will be considered a missed appointment.

Your appointment time is reserved specifically for you. Late cancellations and missed appointments prevent us from offering that time to other patients requiring care.

We kindly request that at least 24 hours' notice is provided if you need to cancel or reschedule your appointment.

Failure to provide the required notice, or failure to attend your appointment, may result in:

- A cancellation or non-attendance fee.

- Any deposit paid being forfeited.

- A deposit being required to secure future appointments.

- Your appointment may be cancelled after multiple unsuccessful attempts to contact you. If this occurs, you will need to contact our practice to reschedule your appointment.

Where a valid card has been provided to secure your booking, applicable cancellation fees may be charged to the card on file in accordance with our practice policy.

Repeated late cancellations or missed appointments may result in online booking privileges being removed or future appointments requiring full prepayment.

Deposits may be required for selected appointments or treatment plans.

Unless otherwise advised:

• Deposits are credited towards your treatment.
• Deposits are transferable when appointments are rescheduled with at least 24 hours' notice.
• Deposits may be forfeited if an appointment is cancelled within 24 hours or if you fail to attend.

Treatment plans and fee estimates are provided based on the information available at the time of examination. Additional treatment may be required depending on clinical findings, and fees may vary accordingly.

Our team will discuss any changes with you before proceeding wherever possible.

Patients are responsible for any gap payments not covered by their private health fund or Medicare. Health fund rebates are subject to your level of cover and are determined by your insurer.